For restaurants
Welcome diners with a plan.
Bring reservations, meal pre-orders and diner conversations into one place.
Choose Restaurant when signing up. Already listed? Start with Claim on your profile.
Your restaurant, connected.
Make your listing useful
Keep menus, photos, opening hours and contact details up to date.
Stay in control of bookings
Review requests and edits, choose whether to offer meal pre-orders, and message diners about their orders.
See how business is doing
Read reviews, check reports and track cash payments and Rewards reimbursements.
Two ways to get started.
New to Grubbian?
Create a restaurant account, verify your email and complete the required checks. Add your listing, menu and payment details before receiving bookings.
Sign up as a restaurant →Already in the directory?
Open your listing and choose Claim where available. Create the owner account and confirm your authority to manage the restaurant.
Find and claim your listing →Rewards for your diners
See how Rewards-funded payments reach you.
On an eligible participating meal pre-order, Grubbian funds the difference between your entitlement and your allocation from the diner's cash. The cash settlement and Rewards reimbursement follow separate timelines.
Read the partner agreement →Illustrative participating order
KES 2,000 meal · 1,000 points used
- Diner cash payment
- KES 1,000
- Your recorded entitlement (91.5%)
- KES 1,830
- Your allocation from cash
- KES 915
- Rewards reimbursement
- KES 915
Example uses the eligible 8.5% commission policy. Provider charges and taxes are not illustrated. Refer to each order's saved terms and statement.
Partner questions
My restaurant is already listed. How do I claim it?
Find your restaurant, open its profile and choose Claim where available. Sign out of any existing account first: claiming creates a new restaurant partner account. Confirm you are authorised to act for the business, verify your email and complete the required review.
When can I start receiving bookings?
Complete the required account checks and your restaurant's profile, menu, photos and payment details. For an existing listing, completing the approved claim activates the restaurant for bookings. A claimed restaurant is active and bookable. Keep your hours, menu and payment details up to date.
How do edited orders work?
Diners can edit eligible Pending or Accepted meal pre-orders. A submitted edit returns an Accepted order to Pending. Review the changed details and acknowledge the current version before accepting or rejecting it. The diner must then confirm and pay for the accepted version.
What is the meal pre-order commission?
Eligible meal pre-orders participating in Rewards carry an 8.5% commission on the original meal value; your recorded entitlement is 91.5%. Other orders follow their saved commercial terms. Your statements show the applicable amounts.
How are deposit-only bookings charged?
Your assigned tier sets a per-seated-diner service fee. The total fee is that rate multiplied by the confirmed group size and deducted from your deposit settlement. Credit the diner with the full deposit against their bill, including the portion used for Grubbian's fee.
When do I receive the diner's cash payment?
Ordinary net settlement is usually received within three working days after verified payment. Weekends and public holidays are excluded. Provider reviews, banking delays or unverified payment details can take longer. This is separate from Rewards reimbursement.
When is the Rewards-funded amount paid?
It becomes eligible after the order is Fulfilled, with no unresolved service or refund issue. Submission runs are scheduled about every three hours, including weekends, subject to funding, payout controls and provider availability. Submission does not mean immediate credit. Grubbian bears the reimbursement transfer fee unless different terms are agreed.
Where can I track payments and reimbursements?
Open Reports for order statements showing cash allocation, fees, Rewards reimbursement and their statuses. Keep your supported payment destination accurate and report discrepancies to Grubbian. Changing a destination does not redirect an earlier payment already submitted.
What if I cannot provide a Confirmed booking?
Contact the diner promptly and use the service-resolution process to record the issue and any agreed alternative, such as a reschedule or takeaway. An unresolved case pauses completion and Rewards reimbursement. Where a refund is appropriate, Grubbian verifies and processes the request.
Need a hand getting set up? Email info@grubbian.com or call our office on 0112 888 088.