What would you like to know?

Yes. Browse and book in your browser, or use the Android app. You can explore restaurants without an account; sign in when you want to book, save favourites or manage an order.

Browsing and using Grubbian is free for diners. A booking may require a deposit or payment for pre-ordered meals. You see the amount before paying.

No. Location access helps find nearby restaurants, but you can also search by restaurant, city or cuisine.

Some restaurants are listed for browsing before their owners claim them. These listings cannot accept Grubbian bookings. Once the listing is claimed and its ownership verified, it becomes active and bookable.

No. Reserve a table and order when you arrive, or select meals in advance where pre-ordering is offered. The restaurant's profile shows the available options.

Pay the stated deposit after the restaurant accepts your request. When you dine, the full deposit is deducted from your restaurant bill. This bill credit is separate from a refund if your booking cannot go ahead.

Submit your request first. If the restaurant accepts, open Orders and choose Confirm to pay by M-Pesa or card. Pay the deposit for a table booking or the full meal amount for a pre-order, less any eligible points used.

Pending means the restaurant is reviewing your request. Accepted means it is awaiting payment. Confirmed means Grubbian has verified your payment. Check Orders for the current status; acceptance or a payment-page message alone is not confirmation.

Orders shows your 30 most recent bookings. If you need help with an older booking, contact Grubbian with its order ID, restaurant and booked date where available.

Use the deadline shown on your order. Unaccepted requests can expire before the booked time because the restaurant needs preparation time. Accepted orders also expire if unpaid. Checkout closes one minute before the payment deadline, so leave time to finish.

Payment verification can take time. Check Orders before trying another payment. If the status stays unclear, contact Grubbian with your order ID and payment reference. A payment received after final cancellation or expiry is returned in full.

Bookings are limited to the next two weeks. Available times depend on opening hours and the restaurant's minimum lead time. Choose a group size and time offered in the booking form; these rules also apply when you edit.

Yes. Meal pre-orders let you choose items and quantities for each guest and add guest notes. Allergen indicators appear where supplied. For an allergy or essential request, confirm the details directly with the restaurant before relying on a selection.

Fulfilled means the order has been completed. An eligible paid order may complete automatically 24 hours after its booked time if no unresolved service or refund issue is recorded. Report a problem promptly so the restaurant or Grubbian can help.

You can edit eligible meal pre-orders while Pending or Accepted. Change the time, group size, meals, quantities or guest notes, then review the new total. An edited Accepted order returns to Pending for fresh restaurant review. Deposit-only and Confirmed orders cannot use this editor.

An edit uses current menu prices and booking rules. Review the updated total, cash due and any points changes before submitting. If the booked time is now too soon, choose a later one.

Opening the editor or discarding a draft does not change your live order. Only submitted changes update it. Discarding changes is separate from cancelling the booking.

Yes. Open an existing order and choose Chat with restaurant. Text chat is available while Pending, Accepted or Confirmed, for table bookings and meal pre-orders. Once the order closes, an existing conversation remains available to read.

A message does not edit, accept, pay for or cancel an order. Use the order controls for eligible changes. If a Confirmed booking needs a different arrangement, contact the restaurant or Grubbian to record and resolve it.

A clock means sending is not yet confirmed. One grey tick means sent; two grey ticks mean delivered to the recipient's app; two orange ticks mean viewed in the conversation. A failed message offers Retry. A tick does not promise a reply.

On Android, open the notification bell for order chats and saved notifications. In your browser, open Messages for conversations and Orders for booking status. Push alerts depend on device or browser permission; you can still open chats if alerts are disabled.

Eligible meal pre-orders earn 1 point per complete KES 100 of qualifying cash paid. Each point is worth KES 1 toward an eligible meal. Earnings become available after the order is Fulfilled. Deposit-only bookings and the portion paid with points do not earn points.

Redemption unlocks after you earn 100 qualifying points that have become available. It then stays unlocked, even after spending points. Apply whole points up to your available balance and 50% of the original meal value.

Available points are ready to use once redemption is unlocked. Pending points are earnings waiting for the order to be Fulfilled. Reserved points are temporarily held for a checkout. Find your wallet and unlock progress in Orders.

Points reserved for an unpaid checkout are released when it is safely cancelled or expires. A refund restores points used on the order and removes its pending earnings. Restored points do not count as new earnings.

Rewards depend on the restaurant, eligible order, supported app version and acceptance of the applicable terms. New participation or redemption may also be temporarily paused. A pause does not erase existing points or history.

Points do not currently expire. They can be used toward eligible meals, but cannot be withdrawn as cash or transferred to another user.

You can cancel at no charge while the order is Pending or Accepted. Once Confirmed, contact the restaurant promptly if plans change. A paid booking needs an agreed resolution; the unpaid cancellation option no longer applies.

A deposit is credited against your bill when you dine; it is not automatically refundable. If a Confirmed booking cannot proceed, contact the restaurant or Grubbian. A reschedule, takeaway or other solution may be possible. Where appropriate, the restaurant can request a refund for Grubbian to verify and process.

An ordinary refund may deduct unrecoverable payment-provider fees where disclosed and permitted. A payment received after final cancellation or expiry is returned in full. A successful full or partial cash refund cancels the whole booking and restores any points used. Check Orders for refund status.

Tell the restaurant promptly and contact Grubbian if you need help. An unresolved recorded service or refund issue pauses order completion. Refunds after completed dining are not ordinarily available; your applicable consumer rights still apply.

Email info@grubbian.com or call our office on 0112 888 088 for payment, refund, account or platform help. Include your order ID, restaurant, booked date and issue. For payment queries, include the transaction reference. Never share passwords, card numbers or M-Pesa PINs.

Your order conversation is shared with the diner and restaurant accounts involved in that booking. Grubbian handles personal data under its Privacy Policy. Contact us if you have a question about access to or deletion of your data.

Email info@grubbian.com with the subject Delete My Account. Account deletion does not erase records that must be retained or unresolved booking, payment, refund and Rewards obligations.

Create a restaurant account on the website or Android app. If your restaurant is already listed, open its profile and choose Claim where available. Complete the required account and listing checks before receiving bookings.